Welcome: Foshan De Zhi Chun Toys Co.,Ltd.
Language: Chinese ∷  English

FAQ

How to place orders

A. Send email to Ted at info@dzctoys.com

B. Tel: +86-757-88622281

Fax: +86-757-88622281

Mobile:  +86-18927290699(Mr.Zhou)

We need to know the following information of your order:
* shipping information : company name, address, phone number, fax number, destination airport or sea port, transportation method ( by courier, by air or by sea);
* product information : item number and quantity
* the requested delivery date

Products

1. What's the minimum order quantity?
For our existing products, we have no requirements on MOQ. However, different quantity, different price.
Should you find any product of your interest , please feel free to contact us, we will discuss it in detail.

2. How could i get samples?

There are two colors of vinyl heads/bodys/arms/legs. The dolls whose item numbers end up with A or B are of light color while the dolls whose item numbers end up with C or D are of dark color. See below picture for the difference between them.


We provide free sample as long as the value is less than USD15.00 for overseas clients.
A.Send via courier (3~7days) by freight collect.

You need to advise us your courier account No. (such as UPS, FedEx, DHL, TNT, etc.)
And we'll send samples via them by freight collect by using your account No..
B.Send via courier (3~7days) by freight prepaid.

If you don't have courier accounts, you’ll have to transfer the freight into our account     before the sample is sent out.

3. May I customize (OEM) the vinyl kit (arms, legs, body and head)?

Yes! We can offer OEM service. It’s better that you provide an original sample for us to copy.

It does not matter if you don’t have a sample, you can send us a picture of it merely or the artwork of your own design, then we will start to make clay mold, wax mold and copper mold step by step. We will improve as per your comments if there is before your final approval.  We can get it to be 95% similar to what you are after.

The mold cost is not a small sum of money. We will have to discuss it with you via email. Considering long-term cooperation, we may return it back to you by reducing it from bulk goods’ value if it’s big enough.

4.  May i customize(OEM) the outfit and accessories with the doll?
Yes! We accept customers' own design.

5.  May I customize (OEM) the packaging of the products?
Yes ! Normally our products are packed in polybag or colored box in proper dimension. If you need special package, please advise us in advance. We can help customize (OEM) your own logo onto the labels, boxes and (or) cartons.However,we need a Letter of Authorization from your side to certify that we are authorized to use your band name and logo on the products manufactured for you.

Testing charge

1.  May I have a third party to test the customized products specially for me?

Our company successfully passed ISO9001 International Quality System Certification, China Compulsory Certification (3C) and  EU’S CE Certification.  Our products are quality assured and can be sold abroad.

If you have some specific requirements on the customized products for you or need some extra tests to be done, please let us know prior to ordering, and you should take charge of the expenses on tests.

Transportation

1. Can you organize the transportation for us?
Yes! We can organize transportation by sea, air and courier.

2. How can the products be sent to me?
For small quantity (few cartons only), we may suggest sending by courier or by air. We will advise you the estimated qty of cartons, actual weight ,volumetric weight and courier/air charge as early as possibly.

For bigger quantity or volume, we may suggest sending by sea the freight of which is mainly related with the volume. You can also consult your own shipping forwarder for details.

Payment term

1. What's your usual payment term for orders?
Big value: T/T 40% as deposit, then the balance 60% should be done by T/T or L/C at sight when shipping order is released.
Small value(less than USD1000): In order to save the intermediary bank charge, please transfer the total amount in one go.

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CONTACT US

Contact: Ted , Mr.Zhou

Phone: +86-757-88622281

Tel: +86-18927290699

Email: info@dzctoys.com

Add: No.13 Xingjiao road, Hecheng Subdistrict, Gaoming, Foshan,Guangdong,China